RETURN & EXCHANGE POLICY
We do our utmost best to ensure that your items get to you in good condition and we apologize if you are unsatisfied with your package. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
• All items must be in their original packaging with product tags intact
• All items must be unworn, unused, unwashed and in its original condition
• Originals receipts would need to be included
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable via our online portal.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 7 days of delivery within Nigeria and 14 days for overseas orders. For all exchanges and returns: send us a mail at [email protected] and a customer care agent will contact you within 24hours of mail initiated.
2. EXCHANGES & RETURNS ONLINE
3.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
3.2 Kindly send us an exchange or return request at [email protected]
3.3 After the request has been made, we will request a pick up from your address.
3.4 No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.
3.5 However, if any of the products received is deemed defective or a wrong shipment, Nufaesah will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavor to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store stock.
3.6 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
4. OTHER TERMS & CONDITIONS
4.1 All items that are returned and exchanged, can only be made once.
4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
4.4 Nufaesah makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
4.5 All decisions made by Nufaesah is final.